Your Privacy Matters: This Privacy Policy applies to all personal data collected through the mamaexch website and any related services. By registering an account or using any feature of mamaexch, you acknowledge that you have read and understood this policy. If you have questions, our support team is reachable at support@mamaexch.ws at any time.
1 Who We Are
MamaExch operates the online gaming platform available at mamaexch.ws. For the purposes of this Privacy Policy, mamaexch is the data controller — meaning we are the organisation that determines why and how your personal data is collected and processed when you use our platform.
Our platform is designed specifically for Pakistani players. All payment infrastructure, customer communications, and data-handling processes are set up to serve players based in Pakistan. If you have questions about how mamaexch handles your personal data, the fastest way to get a clear answer is to contact our support team directly at support@mamaexch.ws — we don't use automated responses for privacy queries.
2 Data We Collect
MamaExch collects personal data in two ways: information you provide directly when using the platform, and information we collect automatically as part of operating a secure gaming service.
Information You Provide Directly
- Registration data: Your full name, Pakistani mobile number, date of birth, and any other details requested during the account creation process on mamaexch.
- Identity verification documents: A copy of your CNIC (Computerised National Identity Card) may be requested for verification purposes before large withdrawals or if we need to confirm your identity.
- Payment details: The mobile wallet number or bank account details you use for deposits and withdrawals. Card numbers are never stored by mamaexch directly — they are handled by certified third-party payment processors.
- Support communications: Any messages, emails, or chat transcripts you send to the mamaexch support team are stored for quality assurance and dispute resolution purposes.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution. This data helps us detect fraud, prevent account duplication, and optimise the platform for Pakistani devices.
- Gaming activity: A full record of every game session, bet, win, loss, and cashout associated with your mamaexch account. This is required for fair play monitoring, dispute resolution, and regulatory compliance.
- Transaction history: A complete log of every deposit and withdrawal transaction linked to your account on mamaexch, including timestamps, amounts in PKR, and payment method references.
- Session data: Login timestamps, session durations, and pages visited within the mamaexch platform. Used for security monitoring and responsible gaming analytics.
- Cookie and tracking data: As described in Section 7 of this policy.
MamaExch does not collect data that is unnecessary for operating your account. We do not ask for your home address unless it is required for a specific regulatory or verification purpose. We do not collect data about your social media profiles, employment, or financial holdings beyond what is needed for payment processing and fraud prevention.
3 How We Use Your Data
The following table outlines every significant way mamaexch uses the personal data it collects, along with the specific type of data involved and the purpose it serves.
| Purpose | Data Used | Details |
|---|---|---|
| Account Operation | Name, mobile number, DOB | Creating and maintaining your mamaexch account, verifying your identity at login, and sending account notifications. |
| Payment Processing | Payment method details, transaction history | Processing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments. |
| Fraud Prevention | IP address, device ID, transaction patterns | Detecting duplicate accounts, flagging unusual payment activity, and preventing unauthorised access on mamaexch. |
| Fair Play Monitoring | Gaming activity, session data | Monitoring poker tables and other games for collusion, bot use, and other prohibited conduct as defined in our Terms and Conditions. |
| Responsible Gaming | Session data, transaction history | Identifying patterns that may indicate problematic gaming behaviour and triggering responsible gaming tools on mamaexch accounts. |
| Customer Support | Support communications, account data | Resolving queries, payment disputes, and account issues raised through mamaexch support channels. |
| Platform Improvement | Session data, device data (anonymised) | Improving game performance, fixing bugs, and optimising the mamaexch platform for Pakistani mobile devices and network conditions. |
| Promotions & Offers | Email / mobile number (where opted in) | Sending promotional communications about new games, bonuses, and offers on mamaexch. You can opt out at any time. |
MamaExch does not use your personal data for purposes beyond those listed above without notifying you first and, where required, obtaining your consent. We do not use your data for profiling decisions that have legal or similarly significant effects on you.
4 Legal Basis for Processing
MamaExch processes your personal data on the following legal bases:
- Contractual necessity: Processing required to operate your mamaexch account, process deposits and withdrawals, and deliver the gaming services you have signed up for. Without this processing, we cannot provide the service.
- Legitimate interests: Fraud detection, fair play monitoring, security, and platform improvement. These are activities that protect the integrity of the mamaexch platform and are in the interests of all players.
- Legal obligation: Identity verification and transaction record-keeping required by applicable anti-money laundering guidelines and financial regulations.
- Consent: Promotional communications via SMS or email. You can withdraw consent for marketing communications at any time by contacting support@mamaexch.ws.
5 Data Storage & Security
MamaExch takes the security of your personal data seriously. The following measures are in place to protect your data at all times:
- 256-bit SSL encryption is applied to all data transmitted between your device and the mamaexch servers. This applies to login, deposits, withdrawals, and all account activity.
- Encrypted storage for sensitive account data including identity documents and payment references. Data is stored on servers with restricted access controls — only personnel who need access for their role can retrieve it.
- Regular security audits are conducted to identify and address vulnerabilities in the mamaexch platform. Our security team operates continuously and monitors for suspicious access patterns around the clock.
- Payment card data is never stored on mamaexch servers. Card transactions are processed directly through PCI-DSS compliant third-party payment gateways. We receive only a transaction reference and confirmation status.
- Two-factor authentication options are available for your mamaexch account. We strongly recommend enabling all available security features in your account settings.
Your Responsibility: While mamaexch takes every reasonable step to protect your data, you are responsible for maintaining the security of your account credentials. Do not share your mamaexch password with anyone. If you suspect your account has been accessed without your authorisation, contact our support team immediately so we can take action.
In the unlikely event of a data breach that affects personal data relating to your account, mamaexch will notify affected players without undue delay and will take immediate steps to contain and investigate the breach.
6 Sharing Your Data
MamaExch does not sell, rent, or trade your personal data to any third party. Your data is shared only in the following limited circumstances:
Payment Processors
When you make a deposit or request a withdrawal on mamaexch, your payment details are shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your IBFT bank, or your Visa/Mastercard issuer. Each of these providers operates under its own privacy policy and security standards. MamaExch shares only the minimum information required to complete the transaction.
Identity Verification Partners
Where identity verification is required — typically for large withdrawals or in cases where we need to confirm your age — we may use a third-party verification service. This service receives only the document you submit and returns a verification result. They do not retain your documents beyond the verification process.
Anti-Fraud and Security Services
MamaExch uses automated anti-fraud systems that may process device data, IP addresses, and transaction patterns. These systems operate within the mamaexch infrastructure and do not share your data with external advertising or data-brokering companies.
Legal Requirements
If mamaexch is required by law or a valid legal process to disclose specific personal data, we will comply with that requirement. Where possible and legally permitted, we will notify the affected account holder before any disclosure is made.
MamaExch will never share your personal data with advertising networks, data brokers, or any organisation for commercial purposes unrelated to operating your mamaexch account. If you receive any communication claiming to be from a partner of mamaexch and asking for your personal data, treat it as suspicious and report it to support@mamaexch.ws.
7 Cookies & Tracking
MamaExch uses cookies and similar technologies to operate the platform, maintain your login session, and improve your experience. Here is what each category of cookie does on mamaexch:
Essential Cookies
These are required for the platform to function. They maintain your login session so you don't need to re-authenticate every time you navigate between pages on mamaexch. They also support security features like CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
Functional Cookies
These remember your preferences — language settings, game lobby filters, and display preferences you have set within your mamaexch account. They expire at the end of your session or after a set period.
Analytics Cookies
MamaExch uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur most frequently. This data is aggregated and not linked to your individual account or identity.
Fraud Detection Cookies
These track device fingerprints, IP addresses, and session patterns to identify potential duplicate accounts, bot activity, and other prohibited conduct on mamaexch. They are active throughout your session and are essential to maintaining a fair platform for all players.
You can control cookie settings through your browser. However, disabling essential cookies will prevent you from logging into your mamaexch account and using the platform. Disabling analytics cookies will not affect your ability to play.
8 Payment Data
Because mamaexch processes real-money transactions in PKR, payment data security is one of our highest priorities. Here is exactly how payment data is handled:
- When you make a deposit via Easypaisa or JazzCash, mamaexch receives a transaction reference and a confirmation from the wallet provider. Your wallet PIN and account password are never shared with or visible to mamaexch.
- When you pay via Visa or Mastercard, the card number, CVV, and expiry are entered directly into the payment gateway's interface — not into any mamaexch-controlled field. MamaExch receives only the transaction authorisation code and amount.
- Your mobile wallet number (Easypaisa, JazzCash, NayaPay, SadaPay) is stored by mamaexch solely to facilitate withdrawal requests. It is not used for any other purpose and is not shared with third parties outside the payment processing chain.
- All payment transaction references are stored in encrypted form within the mamaexch account database. This record is maintained for 7 years to comply with applicable financial record-keeping requirements.
Withdrawal Security: Withdrawals on mamaexch are only processed to payment accounts registered in the same name as the mamaexch account. This requirement exists to prevent unauthorised access to funds and to maintain compliance with anti-money laundering guidelines. It is not optional and cannot be waived.
9 Children's Privacy
MamaExch is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process requires you to confirm your age, and we may request identity documents including a CNIC to verify age where there is any doubt.
If mamaexch becomes aware that a registered account belongs to someone under 18, that account will be suspended immediately. The account balance will be held during investigation. If underage use is confirmed, all deposits will be returned to the payment method used and any winnings will be forfeited, as described in our Terms and Conditions.
If you are a parent or guardian and have reason to believe that a minor has registered on mamaexch using false information, please contact us immediately at support@mamaexch.ws. We will act on such reports quickly.
10 Your Rights Over Your Data
As a mamaexch player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@mamaexch.ws with a description of your request. We will respond within 14 days.
Right to Access
You can request a copy of all personal data mamaexch holds about you. We will provide this in a readable format within 14 days.
Right to Correct
If any personal data held by mamaexch is inaccurate, you can request that we correct it. Updates to your registered mobile number or name require identity verification.
Right to Deletion
You can request that mamaexch deletes your personal data. Note that some data — such as transaction records — must be retained for legal reasons even after account closure.
Right to Restrict Processing
You can ask mamaexch to stop using your data for specific purposes — such as marketing — while we investigate a complaint or concern you have raised.
Right to Portability
You can request your data in a machine-readable format (JSON or CSV) for transfer to another service. This applies to data you have actively provided to mamaexch.
Right to Object
You can object to mamaexch using your data for direct marketing at any time. Your objection will be acted on immediately with no requirement to provide a reason.
To exercise any of these rights, email support@mamaexch.ws with the subject line "Data Rights Request" and a clear description of what you are asking for. We will acknowledge your request within 48 hours and provide a full response within 14 days.
11 Data Retention
MamaExch retains personal data only for as long as it is needed for the purposes described in this policy. The following retention periods apply:
- Active account data (name, mobile number, preferences): Retained for the duration of your account on mamaexch and for 2 years after account closure.
- Transaction records (deposit and withdrawal history): Retained for 7 years from the date of the transaction to comply with financial record-keeping requirements. This period cannot be shortened on request.
- Gaming activity records (bet history, session logs): Retained for 5 years from the date of the activity. Used for dispute resolution and responsible gaming monitoring.
- Identity verification documents (CNIC copies): Retained for 5 years from the date of submission or 2 years after account closure, whichever is longer. Deleted securely after the retention period.
- Support communications: Retained for 3 years from the date of the last communication to allow for dispute escalation and quality assurance on mamaexch.
- Marketing consent records: Retained for 3 years from the date consent was given or withdrawn, as required for demonstrating compliance.
When data reaches the end of its retention period, it is permanently deleted or anonymised. We do not archive personal data beyond what is necessary for legal compliance and legitimate platform operations.
12 Policy Updates
MamaExch may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and publish the revised policy here. Where changes are significant — such as a new type of data being collected, a new way your data is being used, or a new category of third-party sharing — we will notify registered players via their registered mobile number or through a notification in their mamaexch account.
Your continued use of mamaexch following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated version of this policy, you should stop using the platform and request account closure by contacting support@mamaexch.ws.
We recommend reviewing this Privacy Policy periodically. Previous versions are available on request — email support@mamaexch.ws with the subject line "Previous Privacy Policy" and specify the date of the version you need.
13 Contact Us
For any privacy-related queries, requests, or concerns about how mamaexch handles your personal data, please contact us through the following channels:
- Email: support@mamaexch.ws (subject line: "Privacy Query" for faster routing)
- Live Chat: Available from within your mamaexch account dashboard, 24 hours a day, 7 days a week
- Response time: Privacy queries are treated as a priority. We aim to acknowledge all privacy-related messages within 24 hours and to provide a full response within 14 days.
If you believe mamaexch has handled your personal data in a way that is inconsistent with this Privacy Policy, please raise it with us first so we have the opportunity to address your concern. We take every privacy complaint seriously and will investigate fully.